• CookiesGift box: Unopened, it can be stored at room temperature for 40 days (calculated from the manufacturing date).
  

• All products of Siteri do not contain preservatives, so the shelf life is short; the expiration date of the gift box is marked on the body of the box.

• manualCookies: Please eat it as soon as possible or put it in a sealed jar after opening to avoidCookiesBecome soft due to moisture. Room temperature cake: Because no preservative is added, please finish eating as soon as possible after opening and refrigerate in the refrigerator.

Article 2, Paragraph 1 of the "Code for the Application of Reasonable Exceptions for the Right to Terminate Communication Transactions": "Commodities that are prone to corruption, have a short shelf life or are about to expire at the time of termination of the contract" are reasonable exceptions as stated in Article 19, Paragraph 1 of the Consumer Protection Law.

Starting from January 1, 2015, fresh foods are not applicable to Article 19 of the Consumer Protection Law and do not enjoy a 7-day appreciation period. Siteri attaches importance to customer needs and service quality. When you find that there are defects in the product when you receive the product, you can contact customer service on the day of receipt to exchange the goods. The image will be sent back to the customer service center by taking photos and scanning methods, and the product will be exchanged. After confirmation by the customer service staff, the new product will be sent to you as soon as possible.

To ensureCookiesWe will make the freshness according to the order status.
Therefore, the order shall not be modified or cancelled 7 days before the designated arrival date, and returns shall not be accepted unless the product defects are made.

A single order does not reach $3,000, freight is $170 (limited to shipping on a single address, off-island freight is charged separately); if you exceed $3,000, you can enjoy free shipping on a single address on Taiwan (each order is free shipping on a single point, off-island freight is charged separately)

CookiesGift boxes, retailCookies：

• Online orders: The designated arrival date you can choose shall prevail. If the designated delivery date cannot be selected, it will be delivered in about 4 working days (excluding the order date) according to the order; or fill in the expected delivery date in the note column.
  
• Bulk orders: If the order quantity exceeds 50 boxes, please order 7 working days in advance. If the order quantity exceeds 100 boxes, please order 14 working days in advance, and so on. For the arrival date of bulk orders, please contact a dedicated person for service: 0800-600-369 Ext. 288 to find a service specialist.

This website is delivered in conjunction with Uni-President Emergency (Black Cat). Taiwan’s main islands can be shipped, and outlying islands can be shipped except Dongyin Island, but the shipping fee must be borne by yourself (reminder! If you are delivering to the outer islands,CookiesIf it is fragile, you must bear the risk of damage at your own expense).

1. Freight calculation: Shipping is carried by SF Express. The system will automatically calculate the freight and integrate it into the total payment amount based on the total weight of the product and the receiving address. Overseas orders do not enjoy free shipping discounts.

2. Delivery scope: Hong Kong, Macau, Macau

3. Arrival time: The actual delivery time is mainly scheduled by each logistics company, and may vary according to the transfer of each logistics company and the festival holidays in various places (it is recommended to estimate the arrival time in advance).

4. Fee calculation: All goods are priced in NTD $TWD, and the actual payment amount shall be subject to the exchange rate of the card bank.

5. Modify delivery information: If you need to change the relevant delivery information, please contact us 7 days before the order is shipped, and we will assist in the operation as soon as possible. If the delivery information is not completely caused by the package to be returned, additional costs such as freight will be deducted within the amount of your order. If the shipping order has been shipped, relevant delivery information will not be able to be modified. If the package is returned, additional costs such as freight will be deducted within the amount of your order.

6. Cross-border tariff payments:

• All imported goods from overseas must be inspected by customs and may be subject to taxation. If taxes/other fees are incurred, the local customs will collect them from the recipient.
• Siterey cannot estimate or guarantee the actual amount of tariffs collected by customs of each country.
• Customs duties are directly levied by various countries. For specific tax amounts, please consult the local customs for information.

7. Others:

• If the package is not received for no reason, or if the goods are not picked up due to other non-wealth factors such as customs duties, the goods will be destroyed locally through the logistics company, and no refunds or other compensation methods will be provided.
• In view of the above provisions, the Company reserves the right to explain and adjust the relevant details.

8. The shelf life of the product and the method of saving after opening

• CookiesGift box: Unopened, it can be stored at room temperature for 40 days.
• All of Sitri's products do not contain preservatives, so the shelf life is short and the manufacturing date is marked at the bottom of the box.
• manualCookies: Please eat it as soon as possible or put it in a sealed jar after opening to avoidCookiesBecome soft due to moisture. Room temperature cake: Because no preservative is added, please finish eating as soon as possible after opening and refrigerate in the refrigerator.

At present, the goods ordered through the official website cannot provide store pickup services.

Sure. After entering your credit card or LINE PAY information at checkout, you can then enter the uniform invoice number or carrier information.

An electronic invoice will be opened after shipment to the email address you entered when you order.

At present, the official website members and store members are unable to connect, so they cannot accumulate collection points.